Strategy

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INTRODUCTION

Various Absa strategies are in the process of being deployed in order to restore the balance of power the home loan industry. This initiative is aimed at the development of a strategy to restore and safeguard Absa Home Loans through competitive sourcing and delivery strategies

The vision To be a customer focused provider of residential related ownership. Solutions by having available highly specialised and unique product related skills.

The Purpose To offer innovative residential property solutions on a profitable basis to target market segments.

The Strategic Goal To maintain the desired market share. The target has been set at ,8%.

ANALYSIS OF THE 5 FORCES MODEL IN OUR INDUSTRY

The 5 forces model is used to provide insight in the home loan industry operate.

RISK OF ENTRY BY POTENTIAL COMPETITORS (HIGH)

Home Loans operate in a competitive environment where the main focus for the client is on the cost advantages offered by the Financial Service Product. The Absa brand is well established in the market, competing with other brand names resulting in no brand loyalty from clients to these brands

Economies of scale has proven that should a Financial Service Institution (bank) offer more than one product, the client will most probably use other products from the same Financial Institution providing the home loan, thus making this a targeted product.

The risk of global players entering the home loan market exist in terms of investment for developments and/or financing housing projects as this is not governed.

BARGAINING POWER OF BUYERS (HIGH)

Suppliers are out-numbered by the buyers giving them better bargaining power. This is further supported by the government request and possible enforcement on Financial Service Institutions to finance the previously disadvantaged communities.

THREAT OF SUBSTITUTE PRODUCTS (LOW)

Home loans are a very generic product and therefore cannot be substituted by another product. The only alternative to this product will be to include it into a financial package deal to potential clients in order to provide them with a cost advantage benefit.

BARGAINING POWER OF SUPPLIERS (LOW)

Product/Service provided by all Financial Service Institutions is similar and the pricing advantage is limited due to the governance of the Repo Rate by the South African Reserve Bank.

RIVALRY AMONGST ESTABLISHED FIRMS (LOW)

Rivalry is low as the Repo Rate is dictated by the South African Reserve Bank enforcing a fixed costs/rates on the various Financial Service Institutions. It seems if a gentleman's agreement exists. This could also be due to the current high demand for housing in the market, flooding the Financial Services Institutions with application for finance.

ECONOMIC REVIEW

Positive economic sentiments, including favourable interest rate forecasts stimulated the market early in 00. The lag effect hereof is registration targets being met in the middle of the year. It is envisaged that the benefits of this positive economic sentiment will continue. This expectation is supported by the CPIX inflation index, excluding mortgage costs, increasing by 0,4% from July to August compared to an increase of 1,1% from June to July. Inflation targets being met will in all likelihood trigger a further 100 basis point rate cut in October. Accordingly the net sales and gross advances targets are being exceeded thus far and are expected to continue to be exceeded.

To capitalise on the favourable economic conditions ABSA will have to revisit the registration targets in an endeavour to increase their share of South African Property Growth registrations, contributing to an increase in the DI00 Housing Finance. Manage of pricing especially in the downward interest rate cycle. Review credit risk in view of the declining interest rate cycle. ABSA will also have to review and address any service and efficiency challenges with all sources of business.

ABSA HOME LOAN'S CORE COMPETENCIES AND BARRIERS TO IMITATE THESE COMPETENCIES

Core competencies defined A distinctive competency is a unique strength that allows a company to achieve superior efficiency, quality, innovation, or customer responsiveness and thereby creating superior value thus attaining a competitive advantage. The distinctive competencies of an organisation arise from two complementary sources its resources and capabilities. The financial, physical, human, technological, and organisational resources of the company can be divided into tangible resources (land, buildings and equipment) and intangible resources (brand names, reputation, patents and technological or marketing know-how.)

A Company with a competitive advantage can earn higher-than-average profits. Naturally, its competitors will try to identify and imitate this competency. It is important to stress at the outset that, ultimately almost any distinctive competency can be imitated by a competitor. The critical issue is time. The longer it takes competitors to imitate a distinctive competency, the greater the opportunity the company has to build a strong market position and reputation with customers, which is then more difficult for competitors to attack.

CUSTOMER CENTRICITY

One of the strategic change themes in home loans is a focused approach to target marked segments with customer centricity. There are 4 different customer centric target markets.

- Mass market ("My Home" product launched 1//00)

- Middle market

- Pension back lending

- PFS platinum home

By segmenting markets and providing customer centric products and services ABSA is able to create more value to it's customers than any rival and subsequently earn profits above the industry's average.

Marketing know-how is relatively easy to imitate by the movement of skilled marketing personnel between companies. More generally, successful marketing strategies are relatively easy to imitate because they are so visible to our competitors.

ELECTRONIC ORIGINATION

ABSA capitalised with the focus on 100% on-line business in South Africa and launched Electronic submittance of home loan applications with an answer of terms and conditions within seconds.

However ABSA must minimise operational problems to gain the full benefit of the product and focus must be kept on shortening the final grant process as this process takes as long as manual process. With regard to technological know-how, in theory, the patent system should make technological know-how relatively immune to imitation. But, in electrical and computer engineering it is often possible to "invent around" patents. This suggests that, in general, distinctive short-lived.competencies based on technological know-how can be relatively

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The Grendel Project

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The Grendel Project

The story of Grendel opens in the season of Spring. The first communication the reader sees of Grendel is when he tries to scare away the Ram. Grendel fails in doing so because it is mating season for Ram and he will not be scared away. Grendel is a very curious creature. He wants to be understood by society. He has no direction from a mother or father figure. His has little to no family life.

Grendel lives with his mother in a cave. He and his mother do not speak to each other. Grendel's mother eats and sleeps all day everyday. She is nonsocial and has no communication towards anyone. I feel as though Grendel is sad because he doesn't have a close relationship with his mother. In fact, Grendel doesn't have much of a relationship with his mother whatsoever. Grendel's mother is not a role model at all. She is a mother to a son and shows lack of respect towards her son.

Grendel has no guided direction from an experienced individual such as many, which surround my life. Grendel has to learn everything on his own and learn from scratch. In order to succeed is Grendel's world he must outsmart everyone or he "loses." Grendel is a creature in which is undoubtedly misunderstood. No one has ever got to know Grendel. No one has ever sat down with Grendel and had a conversation with him. No one knows what he feels, thinks, smells, touches, senses, etc. Society makes all these false accusations against Grendel when in fact they are just plain ignorant. They are too stubborn to look through the outside and take a deeper look inside at who and what Grendel really is.

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I think Grendel is a very caring and compassionate creature. I admire his moral views such as how he doesn't kill or eat deer. I think that is a sign in which Grendel expresses his thoughtful and caring state of mind. He shows respect towards nature and his surrounding atmosphere.

Grendel is a vigorous beast that needs a good nutritious diet. He eats other animals throughout the forest. Grendel will never kill or eat a deer. He feels as though deer are too precious. Grendel prefers to eat cow. Grendel sometimes goes to the Mead Hall during the night. There he kills and eats human beings. Every time Grendel journeys to Hrothgar's Mead Hall he knocks the front door down in order to enter. The people who live there have had to replace the door between 50 or 60 times.

When Grendel travels he leaves at night and returns by dawn. I think he does this because it is easier to travel without being noticed. It is easy for Grendel to escape into the night if he encounters any trouble as well. When Grendel first encounters man he realizes that he is not alone as a creature that is capable of complex thought. This is first brought to his attention when he injures his ankle by the bull.

As time moves on throughout the book Grendel feels that the men are evil because they kill animals for sport instead of killing for survival like Grendel does. He notices that men kill each other and steal from each other. He thinks this is terrible. Grendel views all this from the sidelines as the men all help to build a village. Grendel discovers that the men have been at war with each other ever since he's been spying on them.

The Shaper is introduced as a character who plays a harp and sings tunes of what is going on in the story. The Shaper is an intelligent character. His sentence structure and story development skills intrigues Grendel to listen to his stories. Grendel strongly believes in hope that "man" will change their negative point of view of him. Grendel's hope fails. At the end of Chapter 4, Grendel approached the men's village in peace and with action they attacked him. I feel as though Grendel is loosing hope in "man." Man believes so strongly that Grendel is this monstrous beast that is a disease and virus towards the human society. I think Grendel needs to find ways to overcome man's opinion of him or else he will soon be in great danger if man overpowers Grendel.

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The Death Penalty

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What is Capital punishment? Capital punishment is the death penalty. It is used today, just as it was used in ancient times to punish criminals convicted of a variety of offenses. Even the bible advocates death for murder and other crimes like kidnapping and witchcraft. When the death penalty is debated, it has a tendency to provide plenty of yelling and screaming from both sides of the argument. One side may say deterrence, while the other side may say, but you may execute an innocent man. Today, one of the most debated issues in the Criminal Justice System is the issue of capital punishment or the death penalty.

Capital punishment was legal until 17, when the Supreme Court declared it unconstitutional in Furman v. Georgia stating that it violated the Eight and Fourteen Amendments citing cruel and unusual punishment. However, in 176, the Supreme Court reversed itself with Gregg v. Georgia and reinstated the death penalty but not all states have the death penalty. Twelve states currently do not have the death penalty Alaska, District of Colombia, Hawaii, Iowa, Main, Massachusetts, Michigan, Minnesota, North Dakota, Rhode Island, Vermont, West Virginia, and Wisconsin (Deathpenalty info).

As citizens of the United States we expect our justice system to be fair and depend on the government to ensure that it is fair. Our pledge of allegiance contains four very important words, ¡§¡Kand justice for all.¡¨ But is it justice for all or only for those that can afford it? This is just one of the arguments against the way that capital punishment is used. As children, we are taught that all people are created equal. Race is another, and maybe the biggest argument that is used by opponents of capital punishment. These points will be discussed at greater length later in this paper.

The death penalty has been around since the beginning of time. Throughout history people have been put to death for various forms of crimes. Executions in the early United States were made public affairs and the bodies were often put on display for days. Although the death penalty was largely accepted throughout the early United States, everyone did not approve. Founders of the United States like Thomas Jefferson had serious doubts about the death penalty and hoped that it was severely limited in the new nation. Others like Dr. Benjamin Rush, the Surgeon General of the American Forces during the Revolutionary War, called for it to be abolished altogether (Kronenwetter 10-1). Murder is the only crime considered a capital offense in most states. The Supreme Court requires that two conditions must be met for a specific murder to warrant the death penalty. The murder must be first-degree and one or more aggravating circumstances must be present. Aggravating circumstances are defined in the applicable death penalty statute.

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Circumstances considered for murder include

„h The crime was particularly vile, atrocious, or cruel.

„h There were multiple victims.

„h The crime occurred during the commission of another felony.

„h The victim was a police or correctional officer in the line of duty.

„h The offender was previously convicted of a capital offense or violent crime.

The offender directed an accomplice to commit the murder or committed the murder at the direction of another person (Flanders 1).

It would be easy to associate cultural transmission and differential association with the criminal behavior that warrants the death penalty. ¡§Cultural theorist claim that deviance is learned through the same fundamental process as conformity that is, through socialization¡¨(Curry,Jiobu,Schwrian 86). Yet, this is not the only sociological term that is applicable. Social stratification has a unique place in this argument. Proponents of the death penalty could also use the cultural transmission theory as a basis for their argument. ¡¨The theories of cultural transmission and differential association provide a basis for understanding why attempts to resocialize or rehabilitate deviants so often fail¡¨ (Curry, Jiobu, Schwrian 87). Retribution could also be considered a major factor in the use of capital punishment. Proponents of capital punishment believe strongly in retribution. Igor Primoratz said, ¡§punishment is morally justified insofar as it is meted out as retribution for the offense committed¡¨(Retributive justice).

Both sides of the issue could easily use social stratification to argue their point. ¡§The vast majority of people executed since 177, when employed, worked in menial or low-paying jobs at the time they committed their capital crimes¡¨ (Culver). Throughout my research, I have yet to find a child from a predominately wealthy family on death row. Proponents for capital punishment argue that this should not make a difference. The cost for a capital defense can add up quickly DNA tests, experts, background and psychiatric investigations. Many lower class people have to depend upon public defenders that are not as qualified as some high profile attorneys. It is not possible for an individual making nine dollars per hour, to hire an attorney charging two hundred dollars per hour. All of these factors play in the hands of the conflict theorist.

Conflict theorists believe that power is a tool that should be wielded by one group to implement their will upon others. Is this not what the death penalty is all about? Is this not the same as the upper echelon of society tipping the scales of justice? The proponents of the death penalty would definitely fall into this category. Fortunately for the poor, the laws of gravity say that what goes up must come down. And slowly, society is starting to take a harder look at the way capital punishment is implemented. The poor and impoverished are the ones that are most susceptible to the concept of social power. Yet, this is the very heart and soul of the conflict theorist.

We as Americans, are conspicuously indecisive about the most decisive punishment in our criminal justice system. ¡§Nearly three-quarters of the population support the death penalty, yet nearly half the country is willing to consider eliminating it¡¨ (Mathew Pearl). Scholars, activists, and lawyers have built up several effective arguments against capital punishment that it violates the Constitutions prohibition against cruel and unusual punishment, that it is distributed capriciously along racial and class lines, and that an innocent person could be put to death. Both sides of the argument use Biblical scriptures to bolster their beliefs.

Race and socio-economic class have a lot to do with determining who receives the death penalty. It is becoming more and more obvious that if you have enough wealth, you can avoid the death penalty. This only goes to show that capital punishment is not being applied equally among the masses. The life of a rich man is worth no more than the life of a poor man.

A major factor that deserves to be examined is poverty. A defendant¡¦s poverty and lack of firm social roots in the community has become a reoccurring theme in capital cases. One concept that could be used to explain how poverty contributes to violent crimes is called ¡§the truly disadvantaged¡¨. This class of people consists of person¡¦s who are hopelessly trapped in a cycle of joblessness, deviance, crime, welfare dependency, and unstable family life. (Curry,Jiobu,Schwrian 87). It is extremely difficult to break this vicious cycle. Through cumulation, the majority keeps the minority in an inferior status. Social inequality has been a constant in our society since the beginning. The minority groups lack the resources that are available to the upper class of America.

Should the color of a man¡¦s skin determine whether or not he lives or dies? Unfortunately skin color has been a deciding factor in the use of capital punishment. Race had become the major player in the debate of the abolishing or keeping the death penalty. Blacks and minorities have been stereotyped to the point that they can not get a fair trial in a society were they are a minority.

Since 176, 5% of the people executed were black. At the same time blacks made up 1.8% of the population. Over 80% of completed capital cases involved white victims, even though, nationally only 50% of murder victims are white. A white man convicted of murdering a black is less likely to get the death penalty than a black man convicted of murdering a white man. Of the interracial murders committed 178 blacks were executed for killing a white person. Only 1 whites were executed for killing a black person. Ninety eight percent of all prosecutors responsible for death sentences are white. (Deathpenalty info)

Everything seems to point to the fact that the death penalty has not been applied equally to all members of society. The minority groups have paid a higher price. The lower a person¡¦s socioeconomic status is, the more likely he or she will receive the death penalty. A lack of education among the poor continues to be a factor in violent crimes. Once a race has been stereotyped it is subject to unfair treatment at all levels of the justice system. It is a foregone conclusion that our justice system is not perfect.

Both sides of the argument use Biblical scriptures to bolster their beliefs. The classic moral arguments in favor of the death penalty have been scriptural. For example, the statement from the Bible that ¡§whosoever sheds the blood of man, by man shall his blood be shed¡¨(Genesis 6) has usually been interpreted as an argument for putting a murderer to death. There are numerous other crimes for which the Bible prescribes death as punishment. Other crimes in the bible that call for death as punishment are;¡¨ adultery (Leviticus 010; Deuteronomy -4), incest (Leviticus 011-1), homosexuality (Leviticus 01), and prostitution¡¨ (Leviticus 11; Deuteronomy 1- 1). Proponents are quick to avoid these biblical passages.

There are a number of scriptures that repute these passages, depending on each person¡¦s belief. One such scripture is in the Ten Commandments, saying thou shall not kill. The scriptures can be used and interpreted to suit the individual and their moral aspect of life. The death penalty is still the taking of a human life and people will continue to use the scriptures to appease oneself for their own belief or action.

The United States has achieved the status of a civilized nation. Is it proper for a civilized society to accept the legalized murder that is committed when the death penalty is carried out? Other than vengeance for a few people, the death penalty has no positive effect on society. Still, the American public overwhelmingly supports the death penalty. Whether it is a monetary or moral cost, the cost of carrying out the death sentence is an enormous burden on the taxpayers. There has been no concrete evidence that proves that the death penalty is a deterrent to crime. All of the facts show that the death penalty is not a equal opportunity killer. Until all of the social problems associated with capital punishment are resolved, I feel that the death penalty should be stopped.

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References

Bedau, H.A. (n.d.). The case against the death penalty. American Civil Liberties Union,

Retrieved May 00, from http//dnai.com/~mwood/deathpen.html.

Bonner, R. (001 August 4). Death row inmate is freed after DNA test clears him.

New York Times, Retrieved 4 May 00, from http//proquest.umi.com/.

Clines, F. (001, September 5). Work by expert witness is now on trial.

New York Times, Retrieved 5 May 00, from http//proquest.umi.com/.

Financial facts about the death penalty. (n.d.). Retrieved 5 May 00, from

http//www.deathpenaltyinfo.org/article.php?did=108&scid=7 #financial%0facts

Juveniles and the death penalty. (n.d.). Retrieved 5 May 00, from

http//www.deathpenaltyinfo.org/article.php?did=05&scid=7.

Mental retardation and the death penalty. (n.d.). Retrieved 5 May 00, from

http//www.deathpenaltyinfo.org/article.php?scid=8&did=176.

Kronenwetter, Michael.(1). Capitol punishment.

Santa Barbara ABC-CLIO.

Mason, M.S. (001 October 1). TV puts death penalty on trial. Christian Science

Monitor, Retrieved 5 May 00 from EBSCOhost

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Global

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Here are my answers

1. LIVING ARRANGEMENT? at home

. WHAT BOOK ARE U CURRENTLY READING? bio

. WHATS ON UR MOUSE PAD? Mix

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4. FAVORITE BOARD GAME? Life or Clue

5.WHAT IS UR FAVORITE MAGAZINE? Cosmo

6. FAVORITE SMELLS? guys

7. FAVORITE SOUND? the ocean

8. WORST FEELING IN THE WORLD? someone breaking your heart

. WHAT IS THE FIRST THING U THINK OF WHEN U WAKE UP? I cant believe I have to get up already!!!

10. FAVORITE COLOR? pink and red

11. HOW MANY RINGS BEFORE U ANSWER THE PHONE?

1. NAME OF FUTURE CHILD? all of the girls first names will start with a M an thier middle names will all start with a K......the boys names will depend on who i marry

1. MOST IMPORTANT THING/PERSON IN LIFE? happiness

14. FAVORITE FOODS? chicken

15. CHOCOLATE OR VANILLA? chocolate

16. DO U LIKE TO DRIVE FAST? oh yeah

17. DO U SLEEP WITH A STUFFED ANIMAL? yeah

18. STORMS-COOL OR SCARy? sexy...lmao

1. WHAT TYPE WAS UR FIRST CAR? purple dodge neon

0. IF U COULD MEET ONE PERSON DEAD OR ALIVE, WHO WOULD IT BE? Elvie

1. FAVORITE ALCOHOLIC DRINK? i like to take shots cause it takes me too long to drink anything else

. WHAT IS UR ZODIAC SIGN? gemini...the twins

. DO U EAT THE STEMS OF BROCCOLI? ummm yes...gotta eat the trees

4. IF U COULD HAVE ANY JOB U WANTED, WHAT WOULD IT BE? a model

5. HAVE U EVER BEEN IN LOVE? Yes

6. IS THE GLASS HALF EMPTY OR HALF FULL? half empty...hello you drank it emptying it

7. FAVORITE MOVIE? soon to be Finding Nemo....Sleepless in Seattle

8. DO U TYPE WITH UR FINGERS ON THE RIGHT KEYS? I try to

. WHAT IS UNDER UR BED? Im to scared to look

0. FAVORITE NUMBer?

1. FAVORITE SPORT TO WATCH? basketball....fottball

. FAVORITE BAND? dont have one

. WHAT ARE U LOOKING FORWARD TO THIS SUMMER? laying around and going to the beach.....spending time with friends

4. FAVORITE COLLEGE MEMORY? sitting in the mountainlair with everyone

5. SAY ONE NICE THING ABOUT THE PERSON WHO SENT THIS? Ashley is always there when i need her

6. NAME A PERSON U SENT THIS TO WHO IS MOST LIKELY TO RESPOND?

7. PERSON U SENT THIS TO WHO IS LEAST LIKELY TO RESPOND.

8. Biggest Motown Crush ............wouldnt you like to know...hehehe.........

8.) YOUR LATEST SEXUAL ENCOUNTER? its been too long to even remember....like January......lets not even go there!

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Microsoft

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The most common Internet activity is e-mail. E-mail in its present form will never put the U.S. Post Office out of business, because of its lack of emotion. E-mail is widely used. It is as a way of keeping track of friends one would not normally relate to on a regular basis. This can be viewed as a largely positive phenomenon. Keeping in touch via e-mail is like having a pen pal without the deliberate act of sitting down to write a letter, licking envelopes, finding stamps, and going to the post office. Aside from its convenience, e-mail is a somewhat impersonal way of keeping in touch with friends and relatives.

Businesses use e-mail as a quick and easy way of keeping in contact with clients on a regular basis. It is less obtrusive than phone calls or voice mail. Follow-up or after-thought e-mail is less of an intrusion to customers than a second phone-call or voice message. Business thrives on push-button database contacts for marketing sales and finance.

E-mail can also be an excellent form of inter-office communication, an alternative to memo writing. It is the detached nature of e-mail that makes it less professional than a personal letter or business lunch.

Online greeting cards are less personal than tangible forms of birthday greetings and Christmas cards. Electronic cards are acceptable but are not a replacement for close relatives' and friends' birthday card greetings. Compared to the satisfaction one gains in receiving a birthday card in the mail or handed a congratulation letter for a job well done, e-mail is better reserved for more simple types of greetings. While it does have benefits, e-mail cannot replace closer human contacts. A very popular form of online communication that many people find entertaining is chatting. Chat rooms are a way of talking to strangers from the safety of one's own home. Online instant messaging can afford people the opportunity to meet others they would not have had a chance to meet otherwise. Although not a safe practice, many use the Internet as a means to arrange meetings with potential mates. Internet dating services such as match.com are available and for a fee, promise relational bliss but require human contact. This point alone demonstrates the much needed face-to-face interaction of human relations.

Please note that this sample paper on microsoft is for your review only. In order to eliminate any of the plagiarism issues, it is highly recommended that you do not use it for you own writing purposes. In case you experience difficulties with writing a well structured and accurately composed paper on microsoft, we are here to assist you. Your cheap custom college paper on microsoft will be written from scratch, so you do not have to worry about its originality.

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The Johari Window

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THE JOHARI WINDOW

The Johari Window is a graphical model with four quadrants designed to increase effective relationships within a group in terms of awareness. It is simple to visualize what each quadrant represents and is seen by many people as the communication window. An individual is able to view what is known to self and others and what is not known to self and others, by observing how one presents and receives information through the panes. The Johari Window enables an individual to describe, evaluate, and predict the aspects of interpersonal communication in their own life by exploring what is seen in each window. The information is portrayed in many different forms including verbal and nonverbal, fact and opinion, feelings and thoughts, as well as perceptions. The model addresses a real life situation that enables an individual to improve communication skills, build trust within a group, and develop self-esteem. The framework of the Johari Window enables people to see themselves as others see them, and is a very unique way of looking at relationships and the communication process.

The first pane in the Johari Window is known as the Arena and represents the degree of self-disclosure in relationships. It contains personal information that is known to others and ourselves. Increasing self-disclosure implies trust in others, self-acceptance, and reduces the need for defensiveness. By revealing something about you encourages others to reveal something about themselves in return. Self-disclosure is beneficial because it leads to a more stable self-image increasing self-esteem. The Arena is that part of our conscious self such as our attitudes, behavior, motivation, values, and way of life of which we are aware and which is known to others. It is a window that might describe a relationship with a close friend. In a relationship with a manager, there are various limitations on self-disclosure, but the Arena can be increased if personally relevant information is shared that each party finds useful. My relationship with my manager is very honest and open and our environment at work is like a second home. There was a time when I needed to take a week off to finish my college papers, because there were a lot of personal family situations that had come up in our family that kept me from completing my papers. I had planned to finish my papers in December, but my only nephew was in the hospital and was very near death at the age of 5. Eventually, he was stabilized enough to go home but was diagnosed with a fatal disease and only given six months to one year to live. Even though I had only started my job in November, I explained the situation to my manager and she was very understanding. I was afraid that my manager would tell me that I couldn't take that many days off from work, but she let me have a week off to finish up my homework, and appreciated my honesty. By sharing my personal experiences with my manager, my reason for taking off was entirely acceptable. It also relieved me from an enormous amount of stress and I was very thankful my manager was that considerate.

The second pane in the Johari Window is the Blind Spot that represents those aspects about myself that I am unaware of that may be communicated to others in the form of verbal cues, mannerisms, the tone of voice used, or the style of relating to others. Awareness of these behaviors is needed to avoid interpersonal conflicts. An individual needs to be more sensitive to what is being communicated to others. There was a time when my tone of voice used was mistaken for being unappreciative toward a research associate at work. Unfortunately, I had a headache and wasn't feeling very well and I was taken by surprise when my coworker was offended. The situation was embarrassing and I had to apologize and explain why I sounded so irritated.

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The third pane in the Johari Window is the Façade that represents characteristics known about ourselves but unwilling to reveal to others. It may be matters that we have sensitive feelings about and we may fear how others will react, or it may be that we feel like we do not have the necessary support to share the information. When I first started my job, I was working very fast and I was eager to learn everything that I could about my new job. Then the research associate that I mentioned about earlier, accused me of talking to the manager about a mistake that was made on a test and also of trying to make him look bad. My coworker also warned me not to bother the manager with this kind of problem. I assured my coworker that I never discussed any test results with anyone, but he was very skeptical. I thought about talking to the manager to clear the air, but didn't want to be in any conflicts because I was new, and since someone did talk to the manager about the test results, I thought it would be best not to inflate the problem.

The last pane in the Johari window represents unknown information that neither the individual nor others are aware of regarding certain behaviors or motives. We can only assume they exist because some of these behaviors and motives influence relationships. Some of this information may never be known and may be latent potentialities learned during early childhood experiences. Unknown information may surface through an exchange of feedback in a supportive setting. There are many new things that I have learned about myself after going to college. One of the most important things I discovered about myself was how to take a new approach to life whether I was in a stable or unstable position. Reflecting on my past during a class exercise enabled me to move on to a new chapter in my life. Even though I was struggling with what I felt like were failures in my past, I was able to reorganize my priorities and found the future revitalizing after the decision to change my way of looking at my situation. I realized that by changing my goals that life itself had become an adventure and I no longer felt trapped or guiltridden. Moving on to a new chapter in my life put me in control of my own destiny.

The Johari Window can offer many insights to individuals about their own style of communicating. Self-disclosure involves taking risks and putting your trust in others and by doing so, you'll get to know yourself. Getting feedback will help us increase our Arena that in return may help us gain insight to the potential within us represented by the unknown. Others cannot know our hidden areas unless we share it. The degree to which we share with others is the degree that others will know us.

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Charles dickens and his great expectations

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Charles Dickens was born on February 7, 188 in Portsmouth England. His first few years he was ill, but to make him feel better his parents and his nurse told him many exciting stories. When Dickens was twelve, his father was imprisoned for debts that he could not pay; at this time his family was living in London. At the age of twelve, since his father was imprisoned, Dickens himself had to go to work to support his family. Dickens went to work in a bootblack factory putting labels on bottles. Throughout his childhood Dickens always had the feeling of abandonment, especially when compared to his sister who was studying at the Royal Academy of Music where she was winning many awards (World). Dickens dreamed of something else, something better. This time of his life looks like it is reflected in Great Expectations when Pip was working with his uncle Joe the blacksmith.

In 186 Dickens married Catherine Hogarth, the daughter of a newspaper editor. Their marriage produced ten children, but ended in separation in 1858. By 1860 Dickens had found himself a mistress by the name of Ellen Teran, an actress he had met when he started an interest in theater. Thought his relationship with Teran he lived in a separate household with her. Teran happened to be twenty-seven years younger than Dickens, which resembles the age difference between Joe and Biddy in Great Expectations (World). This age difference was not reveled until after Dickens' death. Dickens protected his privacy because he was worried about his creditability as a respected writer, and editor of Household Words, a family magazine.

Dickens died in June 1870, of a brain aneurysm. He was buried in the Poets' Corner of Westminster Abby, London (Classic).

Great Expectations was written during the heart of the Victorian era. The queen had been on the throne since 187, and for another forty years after. At this same time London was leading the Industrial Revolution and was controlling a large colonial empire (Pink). When London was in a period of stability, in America the civil war had just begun. Also, Darwin's Origin of Species was published in 185.

Great Expectations took place between Christmas Eve 181, and the winter of 1840. In 181, King George III was England's monarch, but his madness had hastened a transfer of power to the Prince Regent (Classic). The Regency period lasted from 1810 until George III's death in 180; afterwards, the Regent became George IV. George IV died in 180 and was replaced by King William, who was in turn succeeded by Queen Victoria in 187 (Classic). This was also right at the time of the Industrial Revolution began. It was a period of significant technological development. The invention of steam power changed transportation, and using steam power in steamboats and railroads permanently changed London's landscape. Steamboats began running on the Thames River in 1815, and passenger railroads spread all over England in the late 180's and early 1840's (Classic). These inventions were present in Great Expectations, when Pip is in London. It was the 180's at this time in the book. Steamships were mentioned, but Pip had left London before the railroads cam through.

The 180's had been not only a period of growing industrialization, but also a period of political and social agitation (Classic). The first Reform Bill, in 18, extended suffrage, initiating progressive social measures; and Queen Victoria was crowned in 187 (Pink). Pip returns to England in 1840, to find a new England, an England that had been thoroughly industrialized, socially progressive, and Victorian.

Works Citied

Humphrey House, The Dickens World, nd edition, Oxford University Press, 14

"Great Expectations." Pink Monkey. 0 December 1 www.pinkmonkey.com

Robert Alexander. "Great Expectations Two Historical Moments" www.classicreader.com

Please note that this sample paper on charles dickens and his great expectations is for your review only. In order to eliminate any of the plagiarism issues, it is highly recommended that you do not use it for you own writing purposes. In case you experience difficulties with writing a well structured and accurately composed paper on charles dickens and his great expectations, we are here to assist you. Your cheap custom college paper on charles dickens and his great expectations will be written from scratch, so you do not have to worry about its originality.

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